1. Introduction
We provide a messaging automation platform that allows businesses to connect their Facebook Pages and Instagram accounts to automate customer communication, manage conversations, and improve customer engagement.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
a. Information from Facebook & Instagram
When you connect your account, we may access:
- Facebook Page ID and name
- Page access token
- Instagram business account ID and username
- Messages sent to your page
- Comments on your posts
We only access data that is necessary to provide our services.
b. User Data
We may collect:
- User ID (from Facebook/Instagram)
- Message content (for automation and response purposes)
- Interaction data (button clicks, menu selections)
3. How We Use Information
We use collected data to:
- Send automated replies to messages and comments
- Provide chatbot and menu functionality
- Enable product browsing and ordering features
- Improve system performance and user experience
4. Data Storage & Security
- Data is stored securely using industry-standard practices
- Access tokens are encrypted and protected
- We do not sell or share your data with third parties
5. Data Retention
We retain data only as long as necessary to provide our services. Users can request deletion at any time.
6. User Rights
You have the right to:
- Request access to your data
- Request deletion of your data
- Disconnect your Facebook/Instagram account
To request this, contact us at: admin@flowio.cloud
7. Third-Party Services
We use Facebook and Instagram APIs to provide our services. Your use of those platforms is also governed by their respective policies.
Meta Platform Compliance: We strictly adhere to the Meta Platform Terms and Developer Policies. We do not use Facebook or Instagram data for any purposes other than providing the core functionality of our automation service. We do not sell, transfer, or share this data to any third party for advertising or other unauthorized uses.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
9. Contact Us
If you have any questions:
Email: admin@flowio.cloud